At Luxinda Candles, we understand that receiving your beautifully crafted candles in a timely manner is essential to creating the perfect ambience for your home or special occasion. We are committed to providing you with a seamless shipping and delivery experience across Australia. We do not ship internationally for the moment.

Shipping Rates
We offer free shipping on all orders over $89. For orders below this threshold, a standard shipping fee of $10 will apply. The exact shipping cost will be calculated at checkout.

Processing Time
Once your order is placed, our team will process it within 3-4 business days, as each item is handmade to order. You will receive a confirmation email with tracking information as soon as your order has been dispatched. Please note that processing times may vary during peak seasons or promotional events and take additional time. 

Delivery Times
Delivery times may vary depending on your location within Australia. Generally, orders will be dispatched after the above processing time and can be expected to arrive within 3-8 business days after dispatch. For remote areas, delivery may take a little longer. We appreciate your patience as we work to get your candles to you as quickly as possible.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment and stay updated on its delivery status. If you have any questions or concerns regarding your order, please do not hesitate to reach out to our customer service team through the contact form here.

Delivery Issues
In the unlikely event that your order does not arrive within the expected timeframe, or if you receive a damaged item, please contact us immediately through our contact form here. We are here to assist you and ensure that any issues are resolved promptly.

Thank you for choosing Luxinda Candles. We look forward to bringing warmth and elegance to your space with our exquisite candle collection!